Currently, our standard cancellation policy applies to all existing and future bookings. You can review our cancellation policy below:
In the event that your reservation is cancelled by you, regardless of the reason (whether due to inclement weather, illness, death, travel restrictions or advisories, public health emergency, pandemic, or economic factors), RV will be entitled to, and will not refund to you, the amount of any deposits or payments owed or paid by you prior to the date of cancellation. However, if the rental property is re-rented to another guest for the duration of your cancelled reservation for an amount that is equal to or greater than the amount of your cancelled reservation, then (and only then) will we refund the net amount of any deposit or prior payments, less the administrative fee, a cancellation fee, and, if applicable, any travel insurance premium. We may discount the amount charged to re-rent the property at our discretion and without prior notice to you. If the rental property is re-rented for less than the amount of your cancelled reservation, you are responsible for the difference, which will be deducted from any refund (in addition to the amount of the administrative fee, cancellation fee and, if applicable, any travel insurance premium). If the rental property is so re-rented and we determine that you are entitled to a refund, we will contact you within the month following your departure date to let you know the refund amount. We do not process refunds sooner than the month after your departure date under any circumstance. If you wish to cancel your reservation, the guest who booked the reservation must notify us in writing of such cancellation.
If you have purchased travel insurance and your reservation is cancelled, you may be able to make a claim through the travel insurance company. You can contact Red Sky Travel Insurance using the information below:
Red Sky Travel Insurance c/o Arch Insurance Company || Phone: 866.889.7409 || Email: redsky@archinsurance.com
In the event that the rental property reserved by you becomes unavailable during your scheduled reservation period due to circumstances or events beyond our reasonable control (including without limitation in the event the Owner sells or occupies the rental property or otherwise makes the rental property unavailable during your scheduled reservation period), we reserve the right to substitute a reasonably comparable accommodation during your scheduled reservation period in place of such rental property. If a reasonably comparable substitute accommodation is not available during your scheduled reservation period, we will refund the amount of your deposit or prepayment.
